Clients can create a deposit notification from the Client Portal.
To do this, log in to the Client Portal and go to Transfer & Pay > Transfer Funds > Deposit Funds. Then select the currency and the deposit method.
After selecting the deposit method, follow the instructions shown on screen. These instructions will provide the bank details, payment reference and any additional information required to complete the transfer.
Once the deposit notification has been created, the client must usually contact their bank or financial institution to initiate the actual transfer. MEXEM does not automatically pull the funds unless the selected funding method specifically supports this.
When sending the funds, the client should ensure that the payment reference includes the MEXEM account number and account title, where required. The funds should be sent from a bank or brokerage account held in the same name as the MEXEM account holder.
Deposits are subject to processing times, currency requirements, deposit hold periods, third-party deposit checks and compliance review.
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