f you can log in to Client Portal but cannot log in to Trader Workstation, your username, password and two-factor authentication are usually working correctly. In this case, access to TWS may be restricted for another reason.
This may happen if your account application is still under review and the account has not yet been fully approved. Once the account review has been completed, you will normally receive an email notification.
It may also happen if your account is managed by a financial advisor or another authorized account manager with discretionary trading authority. In this case, trading platform access may be limited depending on the access rights assigned to your user.
If a new user was recently created, please allow up to 24 hours before attempting to log in to TWS, as trading platform access may not be available immediately.
You should also confirm that you are selecting the correct login mode, such as live or paper trading, and that you are using the correct username for the specific account. If the issue continues, please contact MEXEM Client Services and provide the exact error message shown when attempting to log in.
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